Rescheduling & Cancelling

Organising rehearsals or a photoshoot can be really tricky, especially we need to make last minute changes to our plans or someone becomes ill.

Before booking please take a moment to be advised of our cancellation & rescheduling policy that applies to bookings across the studios.

Outside 48 hours of the booking start time

If you contact us outside 48 hours of the booking start time, we can to cancel or reschedule your booking with no fee.

Between 48 and 24 hours of the session start time

If you contact us between 48 and 24 hours of the booking start time, we can reschedule your session but you’ll still need to pay 50% of the original booking, excluding any hire gear.

If you need to cancel your booking, you’ll still need to pay 100% of the original booking,¬†excluding any hire gear.

Inside 24 hours of the session start time

If you contact us within 24 hours of the booking start time, whether you are rescheduling or cancelling you’ll still need to pay for 100% of the original booking,¬†excluding any hire gear.